Building lasting customer relationships
When building relationships with clients, it's not so much the numbers, data, and facts that matter, but rather personality and friendliness. Informal interactions are one of the most important ways to achieve this. Participants will learn how to use these interactions to effectively build relationships. Furthermore, this training will teach them how to use body language to respond appropriately to the nonverbal cues of the person they are interacting with.
Target audience
Salespeople; sales representatives; sales teams; inside sales teams; key account managers
Learning objectives
– Building relationships based on a specific objective
– Use informal discussions to establish good contact
– Identify verbal and non-verbal signals of acceptance or rejection
– Mastering one's own body language
– Being receptive to others
