Customer success – Day-to-day satisfaction, long-term loyalty
Description
A customer success strategy is essential to your company's commercial success. In this training, you will learn the fundamentals and most effective strategies for managing customer success. This will enable you to contribute to your customers' success and build lasting loyalty. You will understand the spirit of proactive customer service and develop a customer-centric mindset, even in conflict or crisis situations. Using various methods, such as targeted customer interviews, data analysis, and key performance indicators, participants learn to identify customer needs and make their work processes measurable for continuous optimization.
Target audience
Staff with or without management responsibilities; Sales department; Key account management; Customer service management; Sales department; Marketing; Customer service; Product development
Learning objectives
– Understand what the term "Customer Success" means.«
– Identify customer needs
– Building long-term customer loyalty
– Measure customer success
