{"id":32777,"date":"2026-05-27T16:20:27","date_gmt":"2026-05-27T14:20:27","guid":{"rendered":"https:\/\/polymathinstitute.io\/?post_type=lp_course&#038;p=32777"},"modified":"2026-05-27T16:20:27","modified_gmt":"2026-05-27T14:20:27","slug":"etablir-de-bonnes-relations-avec-ses-clients","status":"publish","type":"lp_course","link":"https:\/\/polymathinstitute.io\/en\/courses\/etablir-de-bonnes-relations-avec-ses-clients\/","title":{"rendered":"Building good relationships with your clients"},"content":{"rendered":"<div class=\"description_text clearfix mb-3 ck-content\" data-controller=\"editor-media-file-embed\" data-editor-media-file-embed-icon-sprite-path-value=\"https:\/\/demo.oncademy.de\/assets\/mediaelement\/build\/mejs-controls-6737f961bf91eea491cfce310da7e80d03f102d709bcdcf2028d4f46893fe2b2.svg\" data-editor-media-file-embed-hls-path-value=\"\/assets\/hls-9c3b0f3e5d60001cfa2fdae60539ad6853e592a12338c1b1075a941af4b6108d.js\" data-editor-media-file-embed-dash-path-value=\"\/assets\/dash-7d0f8d5c71fa050914f580e6306a59a45b323ed4a6b032e4ba0c669890284aa0.js\">\n<p>Lorsque l\u2019on cherche \u00e0 \u00e9tablir des relations avec des clients, ce ne sont pas tellement les chiffres, les donn\u00e9es et les faits qui comptent, mais plut\u00f4t la personnalit\u00e9 et l\u2019amabilit\u00e9. Les \u00e9changes informels sont l\u2019une des m\u00e9thodes les plus importantes pour y parvenir. Les participants vont apprendre \u00e0 utiliser ces \u00e9changes pour construire efficacement des relations. De plus, cette formation leur enseignera comment utiliser le langage corporel pour r\u00e9pondre de mani\u00e8re sp\u00e9cifique aux signaux non verbaux \u00e9mis par leur interlocuteur.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<h3 class=\"h4\">Target audience<\/h3>\n<p>Vendeurs; repr\u00e9sentants commerciaux; \u00e9quipes commerciales; \u00e9quipes des ventes s\u00e9dentaires; gestionnaires de grands comptes<\/p>\n<h3 class=\"h4\">Learning objectives<\/h3>\n<p>&#8211; Nouer des relations en fonction d\u2019un objectif pr\u00e9cis<br \/>\n&#8211; Utiliser les discussions informelles pour \u00e9tablir un bon contact<br \/>\n&#8211; Identifier les signaux verbaux et non verbaux d\u2019acceptation ou de rejet<br \/>\n&#8211; Ma\u00eetriser son propre langage corporel<br \/>\n&#8211; \u00catre r\u00e9ceptif aux autres<\/p>","protected":false},"excerpt":{"rendered":"<p>Lorsque l\u2019on cherche \u00e0 \u00e9tablir des relations avec des clients, ce ne sont pas tellement les chiffres, les donn\u00e9es et les faits qui comptent, mais plut\u00f4t la personnalit\u00e9 et l\u2019amabilit\u00e9. Les \u00e9changes informels sont l\u2019une des m\u00e9thodes les plus importantes &hellip; <\/p>","protected":false},"author":1,"featured_media":32778,"comment_status":"open","ping_status":"closed","template":"","course_category":[59],"course_tag":[],"class_list":["post-32777","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-communication","course"],"_links":{"self":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course\/32777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/types\/lp_course"}],"author":[{"embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/comments?post=32777"}],"version-history":[{"count":1,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course\/32777\/revisions"}],"predecessor-version":[{"id":32779,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course\/32777\/revisions\/32779"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/media\/32778"}],"wp:attachment":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/media?parent=32777"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/course_category?post=32777"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/course_tag?post=32777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}