{"id":32765,"date":"2026-05-27T12:00:40","date_gmt":"2026-05-27T10:00:40","guid":{"rendered":"https:\/\/polymathinstitute.io\/?post_type=lp_course&p=32765"},"modified":"2026-06-10T15:07:39","modified_gmt":"2026-06-10T13:07:39","slug":"lorientation-client-au-telephone","status":"publish","type":"lp_course","link":"https:\/\/polymathinstitute.io\/en\/courses\/lorientation-client-au-telephone\/","title":{"rendered":"Customer service over the phone"},"content":{"rendered":"
\n

Is making phone calls outdated? On the contrary! In sales and customer service, the telephone plays a major role in communicating with clients. But how do you be convincing on the phone? And how do you guide your caller professionally throughout the conversation? It takes a little practice. In this online course, you'll learn how to use your voice effectively, how to prepare for phone calls with clients, and how to guide them in a structured way throughout the discussion. You'll also learn how to respond effectively to telephone complaints and which rhetorical tricks to use to put the finishing touches on your phone communication. This will allow you to build a good relationship with your caller!<\/p>\n<\/div>\n

Target audience<\/h3>\n

Sales staff inexperienced in telephone sales; other sales staff wishing to communicate more confidently with customers over the phone; customer service staff who want to feel more comfortable on the phone with both internal and external customers; call center employees with no prior professional experience<\/p>\n

Learning objectives<\/h3>\n

\u2013 To be aware of the typical difficulties that can arise during a telephone call with a client
\n\u2013 Knowing how to use one's voice in an authentic and convincing way
\n\u2013 Plan and prepare telephone interviews with clients
\n\u2013 Guide your interlocutor professionally during the telephone interview
\n\u2013 Handling telephone complaints calmly
\n\u2022 Implement rhetorical techniques to be more persuasive over the phone<\/p>","protected":false},"excerpt":{"rendered":"

T\u00e9l\u00e9phoner, \u00e7a ne se fait plus ? Au contraire ! Dans la vente et le service client, le t\u00e9l\u00e9phone joue un r\u00f4le majeur dans la communication avec les clients. Mais comment \u00eatre convaincant au t\u00e9l\u00e9phone ? Et comment guider votre … <\/p>","protected":false},"author":1,"featured_media":32766,"comment_status":"open","ping_status":"closed","template":"","course_category":[58],"course_tag":[],"class_list":["post-32765","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-business","course"],"_links":{"self":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course\/32765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/types\/lp_course"}],"author":[{"embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/comments?post=32765"}],"version-history":[{"count":1,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course\/32765\/revisions"}],"predecessor-version":[{"id":32767,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course\/32765\/revisions\/32767"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/media\/32766"}],"wp:attachment":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/media?parent=32765"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/course_category?post=32765"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/course_tag?post=32765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}