{"id":32733,"date":"2026-05-22T15:27:28","date_gmt":"2026-05-22T13:27:28","guid":{"rendered":"https:\/\/polymathinstitute.io\/?post_type=lp_course&#038;p=32733"},"modified":"2026-06-10T15:24:53","modified_gmt":"2026-06-10T13:24:53","slug":"conseiller-fideliser-ses-clients","status":"publish","type":"lp_course","link":"https:\/\/polymathinstitute.io\/en\/courses\/conseiller-fideliser-ses-clients\/","title":{"rendered":"Advising and building customer loyalty"},"content":{"rendered":"<h3 class=\"h4\">Description<\/h3>\n<div class=\"description_text clearfix mb-3 ck-content\" data-controller=\"editor-media-file-embed\" data-editor-media-file-embed-icon-sprite-path-value=\"https:\/\/demo.oncademy.de\/assets\/mediaelement\/build\/mejs-controls-6737f961bf91eea491cfce310da7e80d03f102d709bcdcf2028d4f46893fe2b2.svg\" data-editor-media-file-embed-hls-path-value=\"\/assets\/hls-9c3b0f3e5d60001cfa2fdae60539ad6853e592a12338c1b1075a941af4b6108d.js\" data-editor-media-file-embed-dash-path-value=\"\/assets\/dash-7d0f8d5c71fa050914f580e6306a59a45b323ed4a6b032e4ba0c669890284aa0.js\">\n<p>Providing excellent customer service is essential for customer satisfaction and long-term loyalty. What this entails varies depending on your industry. However, some aspects are universal: your customers want advice or solutions to their problems, and they want them to do so quickly, reliably, personally, competently, and empathetically. This online training will equip you with the necessary skills. It focuses on constructive and effective communication, detailing the various channels through which customer service can be delivered today. We will also present several strategies for accurately identifying and defining your customers&#039; needs and problems. Finally, we will explore how to resolve issues confidently and with a customer-centric approach, even in crisis situations.<\/p>\n<\/div>\n<h3 class=\"h4\">Target audience<\/h3>\n<p>Customer service employees, with or without management responsibilities, who wish to improve their skills and\/or those of their team in customer service.<\/p>\n<h3 class=\"h4\">Learning objectives<\/h3>\n<p>\u2013 To be aware of the importance of customer service for customer satisfaction and loyalty<br \/>\n\u2013 Communicate with customers in a constructive, respectful and effective manner<br \/>\n\u2013 Identify and define the needs or problems of the clients<br \/>\n\u2013 Adapt your approach according to the chosen communication channel<br \/>\n\u2013 Managing crisis situations within the context of customer service<\/p>","protected":false},"excerpt":{"rendered":"<p>Description Assurer un bon service \u00e0 votre client\u00e8le est essentiel pour qu\u2019elle soit satisfaite et vous reste fid\u00e8le \u00e0 long terme. Ce que cela implique varie en fonction du secteur d\u2019activit\u00e9 de l\u2019entreprise. Certains points sont toutefois valables partout : &hellip; <\/p>","protected":false},"author":1,"featured_media":32734,"comment_status":"open","ping_status":"closed","template":"","course_category":[58],"course_tag":[],"class_list":["post-32733","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-business","course"],"_links":{"self":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course\/32733","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/types\/lp_course"}],"author":[{"embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/comments?post=32733"}],"version-history":[{"count":2,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course\/32733\/revisions"}],"predecessor-version":[{"id":32797,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course\/32733\/revisions\/32797"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/media\/32734"}],"wp:attachment":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/media?parent=32733"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/course_category?post=32733"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/course_tag?post=32733"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}