{"id":32724,"date":"2026-05-22T14:40:28","date_gmt":"2026-05-22T12:40:28","guid":{"rendered":"https:\/\/polymathinstitute.io\/?post_type=lp_course&#038;p=32724"},"modified":"2026-06-10T15:08:02","modified_gmt":"2026-06-10T13:08:02","slug":"succes-client-satisfaction-au-jour-le-jour-fidelisation-a-long-terme","status":"publish","type":"lp_course","link":"https:\/\/polymathinstitute.io\/en\/courses\/succes-client-satisfaction-au-jour-le-jour-fidelisation-a-long-terme\/","title":{"rendered":"Customer success \u2013 Day-to-day satisfaction, long-term loyalty"},"content":{"rendered":"<h3 class=\"h4\">Description<\/h3>\n<div class=\"description_text clearfix mb-3 ck-content\" data-controller=\"editor-media-file-embed\" data-editor-media-file-embed-icon-sprite-path-value=\"https:\/\/demo.oncademy.de\/assets\/mediaelement\/build\/mejs-controls-6737f961bf91eea491cfce310da7e80d03f102d709bcdcf2028d4f46893fe2b2.svg\" data-editor-media-file-embed-hls-path-value=\"\/assets\/hls-9c3b0f3e5d60001cfa2fdae60539ad6853e592a12338c1b1075a941af4b6108d.js\" data-editor-media-file-embed-dash-path-value=\"\/assets\/dash-7d0f8d5c71fa050914f580e6306a59a45b323ed4a6b032e4ba0c669890284aa0.js\">\n<p>A customer success strategy is essential to your company&#039;s commercial success. In this training, you will learn the fundamentals and most effective strategies for managing customer success. This will enable you to contribute to your customers&#039; success and build lasting loyalty. You will understand the spirit of proactive customer service and develop a customer-centric mindset, even in conflict or crisis situations. Using various methods, such as targeted customer interviews, data analysis, and key performance indicators, participants learn to identify customer needs and make their work processes measurable for continuous optimization.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<h3 class=\"h4\">Target audience<\/h3>\n<p>Staff with or without management responsibilities; Sales department; Key account management; Customer service management; Sales department; Marketing; Customer service; Product development<\/p>\n<h3 class=\"h4\">Learning objectives<\/h3>\n<p>\u2013 Understand what the term &quot;Customer Success&quot; means.\u00ab<br \/>\n\u2013 Identify customer needs<br \/>\n\u2013 Building long-term customer loyalty<br \/>\n\u2013 Measure customer success<\/p>","protected":false},"excerpt":{"rendered":"<p>Description Une strat\u00e9gie de succ\u00e8s client, ou \u00ab Customer Success \u00bb, est essentielle \u00e0 la r\u00e9ussite commerciale de votre entreprise. Dans le cadre de cette formation, vous apprendrez quelles sont les bases et les strat\u00e9gies les plus efficaces de la &hellip; <\/p>","protected":false},"author":1,"featured_media":32726,"comment_status":"open","ping_status":"closed","template":"","course_category":[58],"course_tag":[],"class_list":["post-32724","lp_course","type-lp_course","status-publish","has-post-thumbnail","hentry","course_category-business","course"],"_links":{"self":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course\/32724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course"}],"about":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/types\/lp_course"}],"author":[{"embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/comments?post=32724"}],"version-history":[{"count":1,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course\/32724\/revisions"}],"predecessor-version":[{"id":32725,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/lp_course\/32724\/revisions\/32725"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/media\/32726"}],"wp:attachment":[{"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/media?parent=32724"}],"wp:term":[{"taxonomy":"course_category","embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/course_category?post=32724"},{"taxonomy":"course_tag","embeddable":true,"href":"https:\/\/polymathinstitute.io\/en\/wp-json\/wp\/v2\/course_tag?post=32724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}